98.62% of patients are satisfied or very satisfied with the treatment received from medical staff
The Virgen de la Peña General Hospital in Fuerteventura, part of the Canary Islands’ Health Department, has achieved a score of 9.04 in the Hospital Discharge Satisfaction Survey (ESAH) for the year 2024. This is the second highest score awarded to a public hospital in the archipelago for this edition.
The survey, conducted by the Canarian Health Service (SCS) with a sample of 365 patients, aims to measure the quality of care and patient satisfaction with the attention received during their hospital stay. The score obtained this year reflects an improvement compared to previous years.
Among the data collected from the hospital, it is noteworthy that 98.62% of patients reported being satisfied or very satisfied with the treatment received from medical staff, while 99.72% rated the nursing staff’s attention positively.
Furthermore, 96.79% of respondents expressed high satisfaction with the administrative staff’s attention at the hospital. In relation to the porters, 96.89% of patients were satisfied with the treatment received, and 98.60% of users positively valued the cleaning staff’s attention.
Regarding the medical services at the centre, the Nephrology unit received a mean score of 9.80, and the Ear, Nose and Throat unit scored 9.76, making them the highest-rated by patients. Palliative Care was also highly rated, with a score of 9.50.
Patients rated the care received in delivery rooms as good or very good, with 95.65% of respondents expressing satisfaction. Additionally, 89.58% confirmed they received information regarding the benefits of breastfeeding, while 93.88% received guidance on newborn care.
The assessment by patients through the ESAH also highlights satisfaction regarding privacy, with 98.90% considering the level of intimacy guaranteed during their stay, both in their rooms and during examinations, as good or very good.
Furthermore, the results indicate a high level of patient satisfaction with the information received regarding their illness progression and the tests conducted. Conversely, 96.70% of inpatients noted that the ward staff addressed them by their names.
Other aspects considered, such as cleanliness, signage, and noise levels at the hospital, received positive evaluations from patients during 2024.
The study was conducted with a sample of 365 patients, of whom 58% were women and 42% were men.
