The Tenerife Cabildo has launched a project to modernise and simplify access to public services, inaugurating the first automated service terminal at the Vilaflor de Chasna Municipal Library. This device is the first of a network of 28 units that will be progressively installed across the island’s consortium municipalities.
According to the Councillor for Innovation, Research and Development, Juan José Martínez, the goal is to enhance citizen services through an easy-to-use tool that allows users to complete procedures without waiting. The device does not require technical assistance or constant maintenance, and users only need to input their ID card (DNI) to use it. In the future, the system could integrate services from the municipalities themselves.
Significant Progress for Local Residents
For the Mayor of Vilaflor, Agustina Beltrán, the installation of this terminal marks a significant advancement for local residents, who will no longer need to travel to San Miguel de Abona to perform necessary procedures. The terminal’s location within the municipal library is justified by its extended opening hours, enabling users to access services such as certificate verifications at various times throughout the day. Beltrán emphasised that this initiative aims to bring administration closer to a municipality that is more isolated due to its location.
Tax Consortium and Responsibilities
The Tenerife Tax Consortium, the entity responsible for this initiative and established by the Cabildo, manages the collection of various taxes and fees for the incorporated local councils. These include the Property Tax (IBI), Business Activity Tax (IAE), Vehicle Tax (IVTM), Increment in Land Value Tax (IIVTNU), Tax on Constructions, Installations, and Works (ICIO), traffic fines, administrative penalties, fees, and other public income specific to the municipality, such as waste collection rates, sewerage, and access fees.
The Consortium comprises 28 municipalities from Tenerife, three from El Hierro, and three from La Palma, in addition to other administrations, including the Tenerife Cabildo, the Insular Water Council of Tenerife, the Tenerife Fire Prevention and Extinction Consortium, the Urbanism Management of La Laguna, the Urbanism Management of Santa Cruz de Tenerife, the Institute of Social and Sociosanitary Care (IASS), and the Tenerife Water Basins (Balten).
